Policies

Our shop loves to extensively utilize seasonal flowers and sources locally as much as possible. In some instances, our website photo may show flowers that are no longer in season which we cannot replicate exactly at the time it is ordered.Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers will happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value. If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

We do not call the recipient before the delivery unless asked to or if conditions such as distance and weather require that they be home during the delivery. While we would love to always deliver arrangements directly to the recipient this is not always possible. As such, our drivers are instructed to leave deliveries with other household members, other employees at a business, housing complex staff, and, occassionally, neighbors. Before doing this they will verify that the individual is familiar with the recipient and has the ability to get the delivery to them. Our drivers are also allowed to leave arrangements near a main door for a home if they are unable to make contact with the recipient as long as the weather conditions will not impact the quality of the flowers. If it is not too windy, too sunny, too hot, or too cold, flower arrangements are absolutely fine to stay outside for a few hours without being damaged. Before leaving an arrangement like this, our driver will try contact at the door first and then by phone. If they can't contact the recipient they will leave a voicemail with the location of the flower arrangement. If can't leave a message then we will call the sender. We try to follow as many delivery requests as possible such as "please do not leave the arrangement", "please call the recipient first", "please leave flowers at the back door", or "please deliver in the morning"; but this is not always possible. For example, we cease same day deliveries by 2pm and are closed by 4pm so a delivery request for 7pm is just not possible. Importantly, we will ALWAYS provide the sender name to the recipient if they ask. This is for legal and safety reasons.

We offer full replacements within 5 days of delivery for any products that arrive or quickly show signs of significant damage or decay.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.